Hart Lifts are a Lift Engineering Firm that has been established for 30 years, based in East Dunbartonshire, near Glasgow. This family owned company has a strong customer base and experienced workforce, with a reputation for excellence in service and customer retention. They had recently invested significantly in a new PDA system that would bring more efficiency to their customer management processes.
Hart Lifts wanted to improve the presentation of their business to prospective and existing customers in line with the investment in the PDA system. They had a paper-heavy process for quotes, contracts and service level documentation and wanted to streamline these and make this an easier process for their customers.
RPL Marketing put in place a system using Adobe Sign to enable fully digital documentation, and provided templates for branding that was consistent across all stages of the customer contact process.